Frequently Asked Questions
Orders:
Q: How can I place an order?
Embark on your style journey by booking an appointment on our site, then immerse yourself in the Suraniyat experience at our store.
Q: Can I purchase online?
Currently, you may only purchase in-store where you can dive into the collection, touch, feel, and fall in love with your next fashion crush!
Sizing & Fit:
3. Q: How do I determine my size?
We follow standard European sizes. If you are unsure of your size, you may refer to our size guide or make an appointment to try out various sizes. Our team is happy to assist you with sizing during your in-store appointment, ensuring the perfect fit.
4. Q: Will the shoes open up once I wear them?
Yes! Our juttis may have a snug fit initially, but they will expand slightly within a few hours of wearing. Our juttis will take the shape of your feet for a more relaxed fit.
Returns & Exchanges:
5. Q: What is your return policy?
Check our Returns & Refund Policy on how we ensure your satisfaction.
Delivery & Tracking:
7. Q: Do you offer delivery services?
Currently, it's a hands-on affair in-store, no delivery services for now.
Care & Maintenance:
9. Q: How do I care for my footwear?
Your shoes deserve the royal treatment so dive into our detailed Care & Maintenance guide . For personalized advice, our team is
just a message away.
10. Q: How do I store my shoes
Always store your shoes wrapped in a cloth, preferably in the provided dust bag. Make sure the shoes are free of moisture, to avoid the growth of fungus over time.
Others:
11. Q: How can I contact you for further assistance?
Your questions and thoughts are our priority. You may email us at info@suraniyat.com for anything on your mind.