Returns & Refund Policy

Overview:

At Suraniyat, we are dedicated to providing you with high-quality products reflecting our commitment to sustainability and craftsmanship. Your satisfaction is our priority. This Returns and Refunds Policy is designed to ensure a smooth and fair process for returns and refunds.

Eligibility for Returns and Refunds:

We accept returns and issue refunds under the following conditions:

1. Defective Products:

If you receive a product that is sold while defective, you may request a return and refund.

Process for Returns and Refunds:

2. Contact Us:

If you believe you have received a defective product, please contact us at info@suraniyat.com within 2 days of receiving the product. Provide your order number, a detailed description of the issue, and relevant photos.

3. Assessment:

Our team will assess your request and may request additional information or evidence to verify the defect.

4. Return Authorization:

If your return request is approved, we will provide you with a Return Authorization Number (RAN) and return instructions.

5. Returning the Product:

You are responsible for returning the product in its original condition and packaging, including accessories and labels. Please use a trackable shipping method for the safe return of the product.

6. Inspection and Verification:

Upon receiving the returned product, we will inspect and verify the defect. If confirmed, we will proceed with the refund process.

7. Refund Process:

Refunds will be issued to the original payment method used for the purchase. They include the product purchase price, excluding shipping fees. Refunds will be processed within 7 business days of receiving the returned product.

Subject to restocking/return fee.

Exclusions:

This Returns and Refund Policy does not cover:

  • Products damaged due to misuse, improper care, or wear and tear.

  • Products with defects caused by factors beyond our control.

Contact Us:

For inquiries about our Returns and Refunds Policy, email us at info@suraniyat.com.

Changes to Returns and Refunds Policy:

Suraniyat reserves the right to update or modify this Returns and Refunds Policy at any time. Changes will be effective upon posting on our website.